Membership organisations that have attended this event

• Association for Child & Adolescent Mental Health

• Association for Physical Education

• Association of Accounting Technicians (AAT)

• Association of British Insurers

• Association of Christian Teachers

• Association of Licensed Multiple Retailers

• Biochemical Society

• Booksellers Association

• British & International Golf Greenkeepers Association (BIGGA)

• British Ports Association

• British Private Equity & Venture Capital Association

• British Society of Dowsers

• Central Council of Physical Recreation (CCPR)

• Chartered Institute of Personnel Development

• Chartered Insurance Institute

• Chartered Management Institute

• Council for Administration

• Design & Technology Association

• Energy Institute

• Engineers Ireland

• Federation of Small Businesses

• Forensic Science Society

• Friends of the RA (Royal Academy of Arts)

• IGD

• Incorporated Society of British Advertisers

• Incorporated Society of Musicians

• Institute for Learning

• Institute of Contemporary Arts

• Institute of Credit Management

• Institute of Engineering & Technology

• Institute of Physics

• Institute of Quarrying

• Institution of Chemical Engineers (I Chem E)

• Institution of Mechanical Engineers

• International Classification Media Association

• Liberty

• Long Term Conditions Alliance

• Major Energy Users Council

• Marine & Sea Cadets Society

• Marine Society & Sea Cadets

• Marketing Society

• Milton Keynes and North Bucks Chamber of Commerce

• NASUWT

• National Association of Round Tables

• National Autistic Society

• NECC

• NOF Energy

• North West Aerospace Alliance

• Northumberland Wildlife Trust

• Parkinson's Disease Society

• Royal Institute of British Architects

• Royal Microscopical Society

• Royal National Institute of Blind People

• Scientists for Global Responsibility

• Security Institute

• Skills Active Services

• Society of Chemical Industry

• Society of Local Authority Chief Executives & Senior Managers

• Society of Operations Engineers

• Society of Trust & Estate Practitioners

• SPICE

• Teaching Art I SAA

• Transform Work UK

• UK Home Care Association

• Vegetarian Society

• Youth Access

Comments from past delegates

• "I liked the idea of telling members what happened to their contribution." Andy O'Callaghan, Principle Officer (Recruitment), NASUWT

• "Every time I attend one of Sue's seminars I realise how much more I need to change in my organisation & also realise how far I have come!" Anne Pollard, Marketing Manager, Membership Development, Chartered Management Institute

• "I now have a better focus on retention & lapsed leaver strategies." Charlie Nettle, Head of Marketing, North East Chamber of Commerce (NECC)

• "I will be looking at our web site and looking to possibly change the wording on member letters." Christine O'Dowell, Membership Officer, Northumberland Wildlife Trust

• "I liked the idea of conversation starters and exit interviews." Dave Barker, National Vice-President, National Association of Round Tables

• "The recruitment and retention sessions went too quickly!!" Elanor Young, Senior Membership Marketing Executive, Parkinson's Disease Society

• "Very good day - really practical and useful." Fiona Anderson, Managing Director, Food and Drink Forum Limited

• "I will now be building up more personalized contact for recruitment and retention." Frances Aubrey, Director, Association of Christian Teachers

• "Excellent ideas on how to take current membership scheme forward Very informative." Janet Picton, Events Officer, Marine & Sea Cadets Society

• "I gained many useful ideas." Justine de Taura, Membership Services Officer, British & International Golf Greenkeepers Association (B I G G A)

• "I now intend to contact specific types of members.  I liked the idea of writing to them mid-term." Kay Miller, Scientific Conference Coordinator, The Biochemical Society

• "I will now be looking at our website and making the click-through process as easy as possible for members." Kishani Taylor, Friends Marketing Manager, Friends of the RA (Royal Academy of Arts)

• "I really learned a lot during the day and came away with 9 key action points." Liz Francis, Federation of Small Businesses

• "I am leaving felling very inspired and enthusiastic!" Lucy Haworth, Membership Manager, Royal Microscopical Society

• "Thanks a lot. I have loads of actions!" Marianne Humble, Marketing & Communications Officer, Youth Access

• "I will now be looking at creating the experience of lifelong membership." Paula Stanbridge, Membership & Exams Secretary, Security Institute

• "I liked the social networking ideas." Phil Siddle, Principle Officer (Equality & Training), NASUWT

• "Thank you for a great day! I am glad that I took time out to participate and look forward to implementing all the ideas from the day." Rachel Pickett, Membership Manager, IGD

• "Really enjoyed the tips. " Richard Norman, Membership Development Officer, Central Council of Physical Recreation (CCPR)

• "It was very good day in every way." Roberta Feely, Sector Support Manager, Engineers Ireland

• "This has really opened my eye to the importance of membership. I can't wait to make the changes and see the difference it will make. I really liked the action page - very useful. The first morning session was brilliant too!!" Ros Turner, Groups Support Manager, Transform Work UK

• "Thank you, I really enjoyed the day." Sarah King, Membership Development Officer, UK Home Care Association

• "The web address on voicemail was a great idea." Shaun Maye, Training & Support Executive, Institution of Mechanical Engineers

• "Too many tips, went too quickly." Shirleen Hamilton, Customer Services & Information Manager, Milton Keynes and North Bucks Chamber of Commerce

• "There are lots of actions and nuggets that I will be putting into practice." Simon Leach, Communications Officer, Association for Physical Education

• "I am currently working on a retention strategy and I now have some clearer ideas for this. A very useful day." Simon Price, Marketing Manager, Energy Institute

• "I have lots of small ideas from the day that will add value to current practices." Tracy Allison, Membership Support Manager, Association of Accounting Technicians

• "Approachable and knowledgeable tutors - thank you for providing so many practical ideas and tools." Trish de Souza, Corporate Events Manager, Chartered Institute of Personnel Development

• "As always a great event and well worth the money and time. Needed more time to interrogate the presenters really and why not inventing a course for Director Generals and Chief Execs on understanding why membership needs to recruit and retain members!" James Jeynes, Head of Membership Services, Society of Local Authority Chief Executives & Senior Managers

• "Belinda and Sue's presentations in the first part of the day were really valuable." Jeff Kranen, Membership Development Executive, The Marketing Society

• "Better than past membership events where you hear great success stories which are not suitable to you. Really insightful and great opportunity to share best practice. Got lots of good ideas." Georgia Soley, Supporter Development Officer, Vegetarian Society

• "Both Belinda and Sue presented in an interesting, friendly and engaging manner. A lot of useful information. Thank you." Lindsay Heath, Marketing Manager, Institute for Learning

• "Excellent day - thank you." Sandra Pryor, Membership Manager, Institute of Credit Management

• "Excellent day and ideas from specialist speakers - will probably come to another." Di Thomas, General Manager, Security Institute

• "Fantastic day - very upbeat and buzzing. Very useful information delivered in a no-nonsense style - without the waffle! Great ideas and support information to help me with the current development of our membership. Belinda is a superb speaker. Roundtables were very topical and it is useful to explore new developments in marketing tools." Ruth Peat, Senior Marketing Officer, Royal National Institute of Blind People

• "General session with Belinda & Sue was very informational and I gained some excellent ideas to take back and implement. Overall very good information and helpful in finding my feet with membership." Shay Klomp Bueters, Events & Communications Manager, International Classification Media Association

• "Great ideas sessions were very valuable. The stories and examples very interesting." Allison Riley, Technical Community Manager, Institute of Engineering & Technology

• "I enjoyed the course. I thought the trainers to be clear and interacted very well. I would recommend the course." Shirleen Hamilton, Milton Keynes and North Bucks Chamber of Commerce

• "I have now got a few good administrative tips such as cleansing data & using data effectively." Matt Logan, Membership Administrator, The Marketing Society

• "Lots of good ideas and excellent communication before the event." Niki Graske, Association of Licensed Multiple Retailers

• "Meeting people, gathering thoughts and 100 ideas were short, sweet & brilliant!" Mike Phillips, General Manager, Institute of Quarrying

• "Sue & Belinda's sessions were really valuable." Abid Shah, Head of Membership, Society of Chemical Industry

• "Sues training days always give you ideas to take back to the office and improve your service to members." Will Reeves, Membership Development Manager, Society of Operations Engineers

• "The day was extremely useful and I leave with new ideas and motivation to improve our membership services." Giorgina Bainbridge, Membership Manager, Major Energy Users Council

• "The day was valuable in getting hold of new thinking in the industry & meeting other associations." Meryl Halls, Head of Membership Services, Booksellers Association

• "The instructor led sessions were excellent." Roberta Feely, Sector Support Manager, Engineers Ireland

• "The recruitment session - very informative and useful specifically to the organisation I work for." David Cosway, Membership Executive, Society of Chemical Industry

• "The roundtable discussions gave the opportunity to address specific issues relevant to my working practices. This was a good opportunity to discuss some of our membership issues." Karen Norris, Regional Organiser - Staffordshire & West Midlands, Federation of Small Businesses

• "This was a splendid event. Would be interested in a customized version of this for my team." Rita Spada, Chief Executive, Milton Keynes and North Bucks Chamber of Commerce

• "Very practical ideas and advice - excellent." Debbie Habershon, Membership Executive, Institute of Engineering & Technology

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