CHASE 2007 Presentation

Member Satisfaction Research

Practical Tips on How to Get Quick Wins

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Full Presentation - in pdf format      [ Text only ]

95% Confidence Limits -  in MS Word format

NB: Sue's Personal Favourite Slide Reference from the Presentation is Share a Resource (ASAE): http://www.asaecenter.org/PublicationsResources/modelslist.cfm?ItemNumber=19310

All Presentation References

Web sites

• Survey Monkey: E-Survey Tool: http://www.surveymonkey.com/

• 95% Confidence Table: http://www.suefroggatt.com/hints.html (This page!)

• Association for Coaching (Feedback email): http://www.associationforcoaching.com/home/tact.htm

• Trend Watching.com (We want your input): http://www.trendwatching.com/trends/trend_unit.htm

• Amazon (Ratings for publications): http://www.amazon.co.uk/

• Market Research Portal: http://www.marketresearchworld.net/

• Market Research Societies: http://www.mrs.org.uk/; http://www.bmra.org.uk; http://www.esomar.org/

• Share a Resource (ASAE): http://www.asaecenter.org/PublicationsResources/modelslist.cfm?ItemNumber=19310

Publications

• The Good Membership Guide by Stephen Iliffe – National Council for Voluntary Organisations – 0800 2798 798

• Conducting Market & Industry Research in Associations - A background kit from the ASAE web site at http://www.asaecenter.org/

• Policies and Procedures in Association Management – ASAE – 7 Volume Set – http://www.asaecenter.org/

• Embracing the Future by Rhea Blanken and Allen Liff (1999) – An action guide full of exercises – ASAE publication ISBN 9 780880 341516

Recommendations from Other Associations

1. E-Surveys: What do they recommend?

• Survey Monkey - http://www.surveymonkey.com/: Comments: Recommended by several; Can link from your web site directly to the questionnaire.

• Acrobat Professional - http://www.adobe.com/products/acrobatpro/ - Version 7: Comments: Respondents can't print a copy of their responses (hope to add to next edition); Can export responses to MS Excel and SPSS tool.

• Opinio: http://www.objectplanet.com/opinio/ - Comments: Can export data and will produce reports

• Question Tool: http://www.sve.man.ac.uk/Research/AtoZ/QuestionTool/

• Used Associa (Association Management Company to conduct) - http://www.associa.co.uk/

• Used in-house web expertise to create (i.e. asked their Web Master)

2. Resources Willing To Share

Surveys

• Member Skills Survey from the Royal Town Planning Institute - www.rtpi.org.uk

Membership Application Forms

• Application for Student Membership for the Royal Town Planning Institute - www.rtpi.org.uk
• Application to Join the Scottish Council for Voluntary Organisations & Booklet - www.scvo.org.uk

Surveys

• Customer Satisfaction Questionnaire from the Black Development Agency - www.blackdeva.org.uk

Research Findings Publications

• Black Development Agency: Patterns & Potential in Black & Minority Ethnic Volunteering by Anita Kamat - ISBN 0 901974 32 4 - www.blackdeva.org.uk

Membership Application Forms

• Application to Become A Member of the Gloucester Centre for Voluntary Services from - www.gloucestercvs.org.uk
• Application to Join the National Osteoporosis Society: Form Incorporated into Booklet & Form Only - www.nos.org.uk
• Application to Join the Black Development Agency - www.blackdeva.org.uk
• Application to Become a Professional Member of the Epilepsy Action & Professional Membership Booklet (also Volunteer Membership Booklet) - www.epilepsy.org.uk
• Application to Join the Parkinson's Disease Society & Introduction Booklet - www.parkinsons.org.uk
• Application to Join SENSE - www.sense.org.uk
• Application to Join the Care Co-ordination Network UK - www.ccnuk.org.uk

Other

• Conference Invitation: LINK Centre for Deafened People - www.linkdp.org
• Membership Renewals: Parkinson's Disease Society - www.parkinsons.org.uk
• Publications & Order Form: The National Osteoporosis Society - www.nos.org.uk