Membership Organisations That Have Attended This Course

• bassac
• BIGGA
• BII
• British Hospitality Association
• British Safety Council
• Campden BRI
• CIPFA Business
• Co-operatives UK
• Council of Mortgage Lenders
• Design and Technology Association
• Great Western Hospitals NHS Foundation Trust
• Institute for Archaeologists
• Institute of Actuaries
• Institute of Fundraising
• Institute of Physics
• International Water Association
• Learning Through Landscapes
• NAHT
• NASEN
• Physiological Society
• Society for Endocrinology
• Society for General Microbiology
• TPAS

Cost & Terms

• Cost: £295 plus VAT per delegate or Î300
• On receipt of your booking an invoice with confirmation of your booking, course joining instructions and a map are sent to you by post
• All fees must be paid for in advance
• Credit cards are accepted over the telephone
• Cancellations must be received 30 days in advance of the seminar date. All fees forfeited thereafter, however substitutions can be made
• It is possible to change date or venue after you have booked, but there is £25 (Î30) administration fee if the change is made more than 2 weeks before the event and £70 (Î75) administration fee if made less than two weeks before the event.
• Each seminar is limited to 20 places to give delegates the opportunity to explore individual issues.
• Dress is smart casual.

Comments From Delegates

• "I could relate what I do to what Sue covered. The action list I have generated is really valuable.", Jane Westwell, Meetings & Membership Services, Society for General Microbiology

• "I found the data mining and questionnaire design parts of the day really valuable and interesting.", Sarah Miller, Membership Adminstrator, The Physiological Society

• "Like other course that Sue runs, the seminar made me stop, sit back, think, review and analyse what we do.", Tracey Maddison, Head of Membership Services, BIGGA Limited

• "Some great ideas for gathering member opinions in the seminar!", Barbara Beebee, Corporate Communications Manager, Institute of Actuaries

• "The action plan the seminar has generated for me is great.", Jenny Topham, Head of Corporate Services, TPAS

• "The ideas for generating feedback, thinking about using member experience touch points and designing questionnaires was all really valuable.", Camilla Woods, Head of Commercial Services, British Hospitality Association

• "The seminar has generated lots of new ideas for me to implement.", Isabelle Terrisson, Membership Officer, bassac - British Association of Settlements and Social Action Centres

• "The slides and material were very good, it was only afterwards that I realised how much I picked up from it all.
  Great presentation skills and of course the venue and food etc. were very nice!
  I would definitely like to be kept up to date on your latest seminars and events - so please keep me on your mailing list Sue!", Raj Jandu, Membership Services Co-ordinator, Institute of Physics

• "This has made me consider using different research techniques - I am now ready to write the research pla.", Stuart Parks, Membership Manager, Learning Through Landscapes

• "This seminar has made me consider which areas to focus on and making sure that we take action as a result of the research findings.", Willy Adam, Director of Membership Services, The Design and Technology Association

• "This was a really good seminar. It gave me lots of ideas and thought provoking ideas to absorb.", Clare Brett, Membership Development Officer, Campden BRI

• "Very useful and practical, with fabulous handouts. The content was all good and I now have some low cost and easy win research ideas.", Sue Anderson, Head of Member & External Relations, Council of Mortgage Lenders