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Retention Strategies & Techniques
For Membership Organisations & Trade Bodies
On this seminar you
will learn:
- The key issues
that affect membership retention
- What strategies
and tactics you can use to increase member satisfaction and minimise
the risk that members will leave
- The key research
you need to undertake before preparing your retention plan
- Measures you can
use to determine how satisfied your members are
- The six options
for segmenting your membership so you can better serve their needs,
save money and increase revenue
- The three
significant stages of membership retention
- How to research
member satisfaction and other key research you need to undertake
- The reasons why we
join associations
- Examples of
marketing material for supporting membership retention
- Practical ideas,
activities and tips for involving members
- How to make new
members feel welcome
- What to include in
a successful renewal package
-
Note: CPD equivalent is
5.5 hours for the seminar.
Every member receives a resource pack
which includes a list of questions you can ask to gather the information
you need for a retention plan, a membership exit questionnaire you can
use when members do not renew their membership and a list of useful
industry references
and resources.
Dates &
Venue
-
London - Wednesday 18th March 2009
-
London - Thursday 18th June 2009
NB: Start time is 9.30am end time is
4.30pm. Tea and coffee are served from 9.00am.
To
book on-line
More
information on venues
Who is the
course for?
-
Trade & Professional Associations
-
Chambers of Commerce & Business Links
-
User Groups
-
Institutes
-
Health & Fitness Centres
-
Charities
-
Other... Clubs, Committees, Confederations, Pressure Groups,
Societies, etc
- People new to
marketing and also people already working in this area and looking for
fresh ideas.
What
is included
To
book on-line
More
information on venues
Membership
organisations that have attended this course
-
ACCA
-
ACEVO
-
       Age Concern
-
Alzheimer's Disease International
-
Anti Copying in Design
-
Arab-British Chamber of Commerce
-
Asbestos Control & Abatement Division
-
Association of Accounting Technicians
-
Association of
British Travel Agents'
-
Association of Corporate Treasurers
-
Association of Electricity Providers
-
Association of Golf Club Secretaries
-
Association of Graduate Recruiters
-
Association of Graphical Information
-
Association of Graphical Information
-
Association of Independent Music
-
Association of Interior Specialists
-
Association of MBA's
-
Association of Planning Supervisors
-
Association of Taxation Technicians
-
Association of University Administrators
-
BFBi (Brewing, Food & Beverage Industry
Suppliers Association)
-
BIFM
-
Bio Industry Association
-
Biscuit Cake Chocolate Confectionery
Association
-
Booksellers Association
-
British Acupuncture Council
-
British Association for Counselling &
Psychotherapy
-
British Association of Communicators in
Business
-
British Association of Dental Nurses
-
British Association of Sport & Exercise Sciences
-
British Computer Society
-
British Cycling Federation
-
British Dental Association
-
British Equine Veterinary Association
-
British Fruit Juice Association
-
British Hardware Federation
-
British Healthcare Trades Association
-
British Holiday & Home Parks Association
-
British Institute for Learning & Development
-
British Institute of Facilities Management
-
British Institute of Innkeeping
-
British Marine Federation
-
British Osteopathic Association
-
British Parking
Association
-
British Psychological Society
-
British Shops & Stores Association
-
British Sub Aqua Club
-
British Private Equity & Venture Capital Association
-
British Veterinary Association
-
British Water
-
British Wind Energy Association
-
Business Link
Hereford &
Worcester
-
Business West
-
Campden &
Chorleywood Food Research Association
-
Camping & Caravanning Club
-
Caravan Club
-
CDX
-
Central Council of Physical Recreation
-
Chamber Business (Business Link Bedfordshire)
-
Chamber Business Enterprises
-
Chartered Institute of Linguists
-
Chartered Institute of Logistics & Transport
-
Chartered Institute of Personnel Development
-
Chartered Institute of Purchasing and Supply
-
Chartered Insurance Institute
-
Chartered Management Institute
-
Chartergroup
-
Commission for Patient & Public Involvment in Health
-
Confederation of British Metal Forming
-
Connect
-
Co-operatives
UK
-
Council of Mortgage Lenders
-
Coventry & Warwickshire Chambers of Commerce
-
Credit Services Association
-
Cumbria
Tourism
-
Design
Business Association
-
DrugScope
-
Dublin
Chamber of Commerce
-
Engineers Ireland
-
English UK
-
Entrepeneurs Forum
(The)
-
European American Taxation Institute
-
European Competitive Telecommunications Association
-
European Regions Airline Association
-
FDA
-
Federation of Holistic Therapists
-
Federation of Plasterers & Drywall Contractors
-
Federation of Small Businesses
-
Fine Art Trade Guild
-
Forensic Science Society
-
Freight Transport Association
-
Gauge & Toolmakers Association
-
Girlguiding
UK
-
Glasgow
City
Marketing Bureau
-
Glass & Glazing Federation
-
GMB Trade Union
-
Good Salon Guide
-
Great
Ormond
Street
Hospital
Children's Charity
-
Hire Association (Europe)
-
Historic Scotland
-
Hospitality Action
-
Hotel & Catering International Management Association
-
IATEFL
-
Incorporated Society of British Advertisers
-
Incorporated Society of Musicians
-
Industrial Commercial Energy Association (formerly BCEMA)
-
Institute of
Accounting
Technicians
-
Institute of Administrative Management
-
Institute of Advanced Motorists
-
Institute of Clinical Research
-
Institute of
Credit
Management
-
Institute of
Customer
Service
-
Institute of Engineering & Technology
-
Institute of Financial Services
-
Institute of
Food
Sciences & Technology
-
Institute of
Fundraising
-
Institute of
Grocery
Distribution
-
Institute of
Healthcare
Engineering & Estate Management
-
Institute of
Legal
Executives
-
Institute of
Leadership & Management
-
Institute of
Linguists
-
Institute of
Marine
Engineering, Science & Technology
-
Institute of
Motor
Industry
-
Institute of
Packaging
-
Institute of Payroll & Pensions Management
-
Institute of
Practitioners
in Advertising
-
Institute of
Public
Administration
-
Institute of
Technology
-
Institution of Chemical Engineers
-
Institution of Gas Engineers & Managers
-
Institution of Incorporated Engineers
-
Institution of Mechanical Engineers
-
Intellect
-
International Bar Association
-
International Bunker Industry Association
-
International Council of Shopping Centres
-
International Fishmeal and Fish oil Organisation
-
International Projects Finance Association
-
International Wire & Machinery Association
-
IPA
-
IPF
-
Ipswich Institute
-
Irish Retail Newsagents Association
-
Lancashire & Blackpool Tourist Board
-
Landscape Institute
-
Liberty
-
Life Insurance Association
-
Liverpool Business Association
-
Lodge
Park
Netball Club
-
London
Chamber of Commerce
-
Magistrates' Association
-
Making
Music
-
Management
Consultancies Association
-
Marketing Society
-
Medical & Dental Defence
Union (Scotland)
-
Meniere's Society
-
Mersey Partnership
-
METCOM
-
Motor Cycle Industry Association
-
NASEN
-
NASUWT
-
National Association of Estate Agents
-
National Association of Estate Agents
-
National Association of Head Teachers
-
National Association of Hospital & Community Friends
-
National Association of Primary Care
-
National Autistic Society
-
National Business Travel Network
-
National Farmers Union
-
National Federation of SubPostmasters
-
National Hairdressers' Federation
-
National Osteoporosis Society
-
National Pharmacy Association
-
National Rifle Association
-
National Trainers Federation
-
National Union of Teachers
-
Network Golf
-
NFRC
-
NFU
-
North West Aerospace Alliance
-
Offshore Contractors Association
-
Periodical Publishers Association
-
Photo Marketing Association International
-
Professional Speakers Association
-
Railway Industry Association
-
Recruitment & Employment Confederation
-
RGDATA
-
Royal Agricultural Society of England
-
Royal College of General Practioners
-
Royal College of Nursing
-
Royal College of Physicians and Surgeons of Glasgow
-
Royal Institute of British Architects
-
Royal Institute of Chartered Surveyors
-
Royal Institute of International Affairs
-
Royal Microscopical Society
-
Royal National Institute for the Blind
-
Royal Town Planning Institute
-
Royal Yachting Association
-
SBGI
-
Scottish Federation Housing Association
-
Scottish Rural Property & Business Association
-
Services Network (NE)
-
Society for Applied Microbiology
-
Society for Endocrinology
-
Society of Authors
-
Society of Homeopaths
-
Society of Local Authority Chief Executives & Senior Managers
-
Society of Operations Engineers
-
Society of Trust & Estate Practitioners
-
SOLACE
-
SPICE UK
-
Strathclyde Police Federation
-
Suffolk Chamber of Commerce
-
Surface Engineering Association
-
Tennis England
-
The British Acupuncture Council
-
The Institution of Engineering & Technology (IET)
-
The Mersey Partnership
-
The National Childbirth Trust
-
The Physiological Society
-
The Ramblers' Association
-
TRADA
-
UK Home Care Association
-
UK Quality Ash Association
-
UK Science Park Association
-
UK Trades Confederation
-
Union of Finance Staff
-
Universities UK
-
University of Worcester
-
Visit Chester
-
Warwick Graduates' Association
-
York Tourism Bureau
Cost
& Terms
-
Cost: £349 plus VAT per delegate (Î510)
- On
receipt of your booking an invoice with confirmation of your booking, course joining
instructions and a map are sent to you by post
- All
fees must be paid for in advance
- Credit
cards are accepted over the telephone
- Cancellations
must be received 30 days in advance of the seminar date. All fees forfeited thereafter,
however substitutions can be made
- It is possible to change date or venue after you
have booked, but there is £25 (Î40)
administration fee if the change is made more than 2 weeks before the
event and £70 (Î100) administration fee if made less than two
weeks before the event.
- Each
seminar is limited to 20 places to give delegates the opportunity to explore individual
issues.
- Dress is smart casual.
Comments from delegates
-
"The exercises were really helpful and I can use what we covered in my
organisation.", Carmel Bawa, Member Services Executive, British
Private Equity & Venture Capital Association
-
"A very good seminar." Martin Furlong, National Officer, FDA
-
"Everything on the seminar was valuable and I learned a great deal.",
Rinku Grewal, Membership Marketing Co-ordinator, Chartered Management
Institute
-
"Very good delivery.", Adam Cousins, Marketing Executive, Royal
Institute of British Architects
-
"I like the idea
of talking to members about the services they have paid for but are
not yet using. The sections on member involvement and recognition were
also useful.", John McKelvie, Membership Team Manager, Institute of
Leadership & Management
-
"I now better
understand the factors that affect retention and vulnerable members.
The hints and tips from Sue and other delegates was useful - and also
the idea about asking members about their specific interests.",
Michael Dixon, The Marketing & Membership Manager, The Entrepreneurs
Forum
-
"I thoroughly
enjoyed the course and have a long list of actions. Sue's hints and
tips were valuable and I found the opportunity to network and share
ideas with other Membership Managers really useful.", Louise Firth,
Membership Manager, BII
-
"The day contain
lots of reminders and endorsements that we are doing things right. It
was also good to talk with other delegates.", Sally Easton, Membership
Manager, Campden & Chorleywood Food Research Association
-
"The seminar will
made me review our current membership process - I have a feeling it
could be better defined!", Emily McCunn, Communications Manager,
British Parking Association
-
"A very good seminar.
I learned some new areas within membership and ways to measure member
activities. All the handouts are going to be very useful too. I will
look out for others in the future.", Stewart Scott, Membership
Development, Society for All Artists (SAA)
-
"Every aspect
throughout the course was interesting and enlightening. I have gained
a great deal of knowledge both from the course and the interaction
with other delegates.", Bobbie Handley, Membership Administrator,
Campden & Chorleywood Food Research Association (CCFRA)
-
"Excellent course -
well delivered & excellent content.", Gavin Spencer, Senior Business
Manager, Thames Valley Chamber of Commerce
-
"I have lots of
action points regarding the renewal process, new member orientation
and checking member satisfaction.", Sarah Rogers, Head of Membership
Services, Making Music
-
"I picked up some
really useful tips.", Rebecca Clubbe, Marketing Campagin Manager, The
British Computer Society
-
"Really enjoyed the
course.", Juliette Mellaza, Training & Membership Co-ordinator,
Institution of Civil Engineering Surveyors
-
"Thanks Sue - a
fantastic course!", Benedict Wabunoha, Membership Development Manager,
British Institute of Facilities Management
-
"This seminar gave me
the opportunity to focus and evaluate our current activity and
potential.", Philip King, Director General , Institute of Credit
Management
-
"Very informative and
professional. I was impressed with the content. I am looking forward
to implementing the ideas this seminar has generated.", Sean Fox,
Marketing Co-ordinator, Chartered Management Institute
-
"Very interesting - a
lot to take back to the office!!", Ian Purchase, Marketing Officer,
Society of Local Council Clerks
-
"This has been
very relevant to my job.", Alan Peacock, Director of Membership, The
Chartered Institute of Linguists
-
"This gave me a
model to work to - the five stages in membership development.", Dr
Claire Hitchings, Executive Officer, British Association of Sport &
Exercise Sciences (BASES)
-
"The member
segmentation section was invaluable and in line with my own research
and interests.", Helen Watts, PhD Research Student, University of
Worcester
-
"Excellent course
for beginners and those that are more informed.", Jwalant Popat,
Market Research Executive, TRADA
-
"I got a lot more
out of the day than I had expected.", Maureen Hurt, Membership
Administrator, International Fishmeal and Fish oil Organisation (IFFO)
-
"This gave me lots
of tips and ideas and it was also useful to find out what other
membership organizations do.", Michelle Denslow, Account Manager,
Market Research Society
-
"Very helpful - I
will now analyse members more and be more proactive in the retention
process.", Soheila Dayani, Administrative Manager - Membership, The
Chartered Institute of Linguists
-
"I found it really
useful to explore the ways of treating members differently and will
now change the communications with new members and during the renewals
process.", Andrew Geoffrey Fowler, Membership Assistant, Booksellers
Association
-
"It was really
interesting to meet other people from other associations and get
different viewpoints and ideas.", Carol Daglish, The British
Acupuncture Council
-
"I will now be
focusing more on member recognition and improving member packs.",
Russell Woods, Tennis England
-
"I have taken away
lots of new ideas and feel very motivated.", Sally Harvey, Membership
Relationship Manager, Incorporated Society of British Advertisers (ISBA)
-
"It was useful to
see and hear examples of what others have done. ", Vicky Watkins,
Membership Manager, British Veterinary Association (B V A)
-
"Thanks Sue - very
informative and interesting.", Debbie O'Sullivan, Engineers Ireland
-
"Great ideas to
take away and develop and great networking opportunity.", Allison
Riley, Technical Community Manager, Institute of Engineering &
Technology (IET)
-
"Excellent Sue -
thanks", Julie Wright, Membership & Finance Co-ordinator, Society for
Applied Microbiology
-
"", Penny Bosman,
Executive, Institution of Mechanical Engineers
-
"I will now look
at our procedures for welcoming new members", Rachel Heaton, Sales &
Membership Executive, Marketing Manchester
-
"Very productive.
Lots of good ideas to take back, useful handouts and quality
information.", Sally Davidson-Jones, Student Community Manager,
Institute of Engineering & Technology (IET)
-
"I now have some
new strategies and tactics - practical things to implement to get some
quick wins", Sarah Connolly, Membership Marketing Manager, Institute
of Marine Engineering, Science & Technology
-
"The real life
examples were useful and group dynamics were good.", Sukhjit Grewal,
Member Liaison Manager, National Pharmacy Association
-
"I found aspects
of each section very important. They either confirmed I was on the
right track or gave me new ways and approaches. The day also raised
issues of thinking which I will need to consider in the forthcoming
strategy review.", Sumi Beken, Business Development Manager, Royal
Town Planning Institute
-
"Excellent - the
three others in my team will attend this seminar!", Pauline Bertrand,
Secretariats Organiser, Society for Endocrinology
-
"The ideas and
tips about engaging members and making them feel welcome was really
valuable.", Anne Marie Daley, Membership Manager, Glasgow City
Marketing Bureau
-
"Thoroughly
enjoyed the day - excellent content!", Liz Parkes, Membership Services
Manager, Cumbria Tourism
-
"As usual with
your courses Sue you have given me lots of food for thought. I leave
feeling very motivated!", Yvonne Cotterill, Administration & Marketing
Officer, UK Quality Ash Association
-
"Very informative
and interesting. Thank you.", Angela Trevithick, Membership Manager,
The National Childbirth Trust
-
"Good course and
very timely for me.", Bhavana Desai, Membership Relations Manager,
Bioscience Industry Association (BIA)
-
"Thanks - it has
been a really useful day & I feel inspired", Donna Brown, Education &
Membership Manager, The Physiological Society
-
"Very helpful. I
will now build a better renewal process and start taking a closer look
at retention figures.", Jennifer Boyle, Membership Co-ordinator,
Society of Operations Engineers
-
"I now have a more
rounded view of retention and other ideas including different member
segmentation options.", Sarah Carter, Membership Co-ordinator, Council
of Mortgage Lenders
-
"It is very
valuable to be able to think about what we do now and align it with
what we should be doing.", Stuart Webester, Marketing Manager, London
Chamber of Commerce & Industry
- "An excellent course and it was useful to be able
to discuss and debate key concerns." Anna Corr, Membership Services
Manager, Association of Corporate Treasurers
- "Excellent seminar. Very informative and it
certainly gave a great insight into the issues surrounding retention."
Barry Edge, Membership Development Manager, Institution of
Incorporated Engineers
- "Thank you Sue - some great insights!" Hannah
James, EATI
- "The course was very useful." Paul Bayliss,
Marketing Projects Manager, Royal Yachting Association
- "This seminar was really good." Richard Campbell,
Head of Marketing, Institution of Mechanical Engineers
- "Two excellent days looking at recruitment and
retention. Very enjoyable and informative." Lorraine Petersen, Chief
Executive, NASEN
- "Very worthwhile I got a tremendous amount out of
it. Thank you." Lisa Glenn, Industrial Liaison Officer, North West
Aerospace Alliance
-
"A
very useful day. I now feel suitably armed with the right information
to turn our membership around. Thank you!" Louise Scofield,
Membership and Information Manager, Association of Graphical
Information (AGI)
-
"Excellent day -
so much now to do!" Jim Ewan, President, Professional Speakers
Association
-
"Excellent
presentation and information." Erika Chivers, Membership Executives,
Market Research Society
-
"Great course!
Please keep me informed of other courses that you run!" Cetty
Zambrano, Director of Communications, Institute of Linguists
-
"Thank you for a
very informative day." Denise Toone, Membership & Administration
Officer, CDX
-
"Thanks very much Sue. I find your
style very accessible and warm." Ruth Blunt, Principal Officer:
Membership Recruitment Manager, National Union of Teachers
-
"The recruitment
and retention seminar have been a most useful package of events to
attend." Richard Hezlet, NFU
-
"This was a
valuable opportunity to think about retention." Emma Boniwell,
Society of Authors
-
"A worthwhile day
with many useful ideas and good interaction with other participants."
Dr Philip Ashurst, Executive Secretary, British Fruit Juice
Association
-
"Every five
minutes there seemed to be a new idea to try out." Vicky Jackson, Head
of Membership, British Institute of Innkeeping
-
"This seminar has
given me a structured ways to tackle retention." Jenni Sadler,
Membership Manager, British Marine Federation
-
"Excellent! It has
generated many useful ideas and the background information was very
good." Anne Pollard, Marketing and Promotions Officer, British
Psychological Society
-
"The course was very interesting and valuable. It was also useful to
meet other people from different associations." Tom Mott, Membership
Services Manager, Institute of Practitioners in Advertising
-
"A very good
seminar - I need to ensure there is enough time now to implement
everything!" Mary Tetley, Operations Manager, British Sub Aqua Club
-
"A great follow-up
to the recruitment course." Sandeep Khaira, Marketing Manager,
Chartered Institute of Personnel Development
-
"Thought provoking
- I can see a lot of hard work needs to be done in-house!!" Janet
Ferris, Marketing Manager, Coventry & Warwickshire Chambers of
Commerce
-
"Lots of useful
information and ideas generated." James Buchanon, Director,
Hospitality Action
-
"Very useful and
certainly plenty to mull over!" Jonathan Cale, Membership Manager,
Hotel & Catering International Management Association (HCIMA)
-
"All of this
course was valuable." Hannah Talbot Cooper, Marketing & Development
Manager, Incorporated Society of Musicians
-
"A valuable
reminder of the importance of research. It was also really useful to
bounce ideas of other people working in a similar environment." Helen
Chambers, Commercial Development Manager, Institute of Packaging (I O
P)
-
"The seminar has
given me new ideas for improvement." Lucy Chandler, Membership
Assistant, Institute of Practitioners in Advertising
-
"An excellent
day." James Nolan, Institute of Technology
-
"All of this is
really relevant to what I am doing. Very informative." John Hyde,
Marketing Manager, Motor Cycle Industry Association
-
"The course has
given me lots of new ideas and suggestions for refining what is
already in place." Sarah Bedford, Marketing & Development Manager, The
British Learning Association
-
"I really enjoyed
this seminar" Tricia Johnson, Manager Recruitment Strategy, The
Institution of Electrical Engineers
-
"The course has
given me lots of action points!" Anne Chambers, Administrator, The
International Bunker Industry Association
-
"A great course -
lots of background, theory and examples." Louise Burgess, Marketing
Services Co-ordinator, The Market Research Society
-
"Excellent course
content. It was also interesting to listen to what other associations
had experienced." Carolyn Houghton, Membership Manager, The Mersey
Partnership
-
"The handouts are
very useful and practical - I will be able to use them at work. I will
now be implementing a new process to get new members more involved."
David Hamlyn, Membership Secretary, The National Autistic Society
-
"This was a very
well prepared and organized event. It was great to have so much to
take away and consider at a later date." Roz Bird, Business
Development, The UK Science Park Association (UKSPA)
-
"A really useful
seminar. I got a lot out of it." Caroline Renton, Marketing
Executive, International Bar Association
-
"An incredible
course. I would strongly recommend this seminar to anyone who has any
retention problems. Definitely worth every penny!" Tammy Simmons,
Recruitment Manager, Institute of Healthcare Engineering & Estate
Management
-
"Excellent course.
Well researched and well presented with lots of good ideas. " Tony Yeomans, Sales & Marketing Manager, Institute of Payroll & Pensions
Management
-
"Excellent coverage
of all key aspects of membership retention." John Tuck, Director of
Resources, Universities UK
-
"Excellent handouts
and lots of good points to note." Angie Major, Membership Development
Manager, Institute of Clinical Research
-
"Excellent
information, motivational and practical." Liz Harris, Marketing &
Communications Manager, Institute of Administrative Management
-
"Excellent seminar. A
useful distillation and repackaging of best practice elsewhere. Lots
of ideas." Andy Lewis, Member Services Director, The British Computer
Society
-
"Great - you have
given me so much to think about. Thank you." Joanna King, National
Association of Estate Agents (N A E A)
-
"I would thoroughly
recommend attendance to industry colleagues. A most enjoyable and
thought provoking day." Keith Lloyd, National Secretary, Association
of Golf Club Secretaries
-
"It was valuable to
have a day to focus on member retention issues and break down
retention into sections. Throughout the day ideas came to mind that
could be implemented, especially changes to our welcome pack." Jackie
Marlow , Director of Marketing Services, Incorporated Society of
British Advertisers (ISBA)
-
"Most helpful -
thanks." Felicity Tinning, Glass & Glazing Federation
-
"Thank you very much
for a very informative and well presented seminar." Jill Crook,
Membership Secretary, National Trainers Federation
-
"The course was
excellent and I will definitely be using some of the material." John
Bloom, Membership Services Supervisor, Hire Association (Europe)
-
"There were some very
useful 'gems' throughout this course." Christine Jagger, Membership
Manager, York
Tourism Bureau
-
"This seminar has
exceeded my expectations and was very helpful." Peter Connelly, IPF
- "Thank you - spot on." Penny Hawley, Director
General, Biscuit Cake Chocolate Confectionery Association
- "I found the member segmentation and targeting
members differently very interesting." Maria Lockley, Marketing
Co-ordinator, Chartered Management Institute
- "Thank you for a very informative day." Amy
O'Connor, Membership Development Officer, National Association of
Estate Agents (N A E A)
- "I now realize just how important retention is."
Kayte Stennett, Union of Finance Staff
-
"All of the
seminar was useful, but the part on renewals and new members was
really valuable." Maria Gurney, Membership Manager, Society of
Homeopaths
-
"I have benefited
greatly from this seminar and the recruitment seminar. It is also good
to listen to other associations and find out what they are doing. An
excellent style of presentation." Tracey Twist, Assistant Secretary
Recruitment, NASUWT
-
"I now have lots
of ideas how to get information from members in order to find out new
services to offer." Rachel Dawes, Head of IPFA Services, International
Projects Finance Association
-
"I now know how we
can simplify and improve our renewal procedure." Amanda Tait,
Marketing Executive, Credit Services Association
-
"Really enjoyed -
very informative." Lucy Johnson, Membership Manager, Visit Chester
-
"Very enjoyable.
It will be of great benefit to us." Martin Hird, Senior Organiser, GMB
Trade Union
I
Seminars & Other Services
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Delegate Comments
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Hints & Tips
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Venues
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About Sue
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