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Membership Co-ordinator

Sue Froggatt Training & Consultancy
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Person specification & job description: Membership Co-ordinator

Reports to: The Membership Manager

Responsible for: –

Person Specification

 Knowledge, skills and abilities:

  •  A good knowledge of office practices, administration, marketing and customer service skills and techniques
  •  Able to establish and maintain good working relationships with other departments, members and suppliers
  • Good organizational, written and verbal skills
  • Able to multi-task and meet deadlines
  •  IT literate:
  •  Able to use a variety of software including word processing, databases, spreadsheets, desk top publishing
  • Familiar with using email, e-marketing, e-discussion groups, web updates, etc
  •  Able to operate related equipment e.g. printers, scanners, faxes, etc.

Relevant Experience

  • At least one years marketing experience, preferably with a membership organization

Education

  • A business or marketing qualification (‘A’ level or equivalent)

Disposition

  • Willing to learn
  •  A professional manner and attitude
  •  Able to remain calm under pressure
  •  Able to adapt to change

Other

  •  Able to travel
  • Hold a valid driving license
  •  Able to attend events and other off-site functions (Estimated overnight travel will be a minimum of ‘x’ nights per annum)

Job Description

  •  To co-ordinate and action tasks in the membership development and marketing plans
  • To respond promptly to inquiries from prospective members, members, executive officers, the general public and other industry bodies by phone, email or in writing and follow-up with an agreed timeframe
  • To draft non-standard responses for approval by the Membership Manager
  • To assist in the creation and update of membership and marketing material e.g. letters, new member welcome packs, newsletters, e-bulletins, press releases, fact sheets, membership directories, member listings, member questionnaires and brochures
  • To assist in the production of mailings (merging, printing and fulfilment) and to ensure they are sent out in a timely manner
  • To participate in telemarketing surveys of pre-selected members using a prepared script, record responses and produce a summary of the results
  • To promote and sell the Associations’ memberships and services and suggest or invite members to consider using (or upgrading to) other Association products and services
  •  To maintain and update membership records and marketing databases
  • To manage events e.g. book venues, track and confirm registrations, send our reminders and maintain attendance records for exhibitions, road shows and training
  • To undertake member market research in areas such as member benefit analysis, member satisfaction surveys, member needs assessment and competition analysis
  • To co-ordinate member recognition programmes
  • To assist in the member renewals process
  •  To follow-up member resignations and produce reports on why members lapse
  •  To process reports, listings or label runs as requested by other departments
  • To keep records and produce reports showing the results of recruitment and retention activity, marketing campaigns, member involvement, non-renewals and departmental spend using an agreed coding structure
  • To co-ordinate central administrative support for various groups including regional committees, special interest groups, work groups and task forces and other committees
  •  To participate in regular departmental progress meetings
  • To maintain a calendar of recruitment and retention activities, key events and meetings
  • To perform routine quality checks on the membership database
  • To co-ordinate affiliate and sponsor activity and recognition programmes
  •  To liaise with suppliers and maintain supplies of departmental stationary
  •  To plan work efficiently to meet the departmental goals and objectives
  •  To recommend ideas for improvement and highlight any problems
  •  To perform daily and weekly system back-ups
  •  To remain current with Association policies and procedures
  • To perform other related duties as required

Other

Other complimentary templates available are:

  • Membership Director
  • Membership Manager

If you would like to have a template commissioned for a particular role in your organisation, please email details of the role.

Key Success Areas

  •  A high level of member satisfaction with incoming and outgoing communications
  •  Accurate membership records.

Other complimentary templates available:

  • Membership Manager
  • Membership Co-ordinator

If you would like to have a template commissioned for a particular role in your organisation, please email details of the role

Back to Membership Job Descriptions

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    14th March 2023
  • Member Retention: Strategies & Tactics
    15th March 2023
  • Communicating the Value of Membership
    16th March 2023
  • Managing the Membership Experience
    17th March 2023

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

Book a Seminar
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  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
    • In-House Seminars
      • In-house delivery of courses
      • Developing Your Strategic Plan
      • Member Research Fundamentals
      • Future Trends Affecting Membership Associations
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
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