Communicating the Value of Membership
Sue Froggatt Training & Consultancy
Book this Seminar
£295+vat
(per delegate)
Special Offer* Book 3 places, and the third place is FREE!
Thursday 22nd October 2020
Thursday 18th March 2021
Venue: The Radisson Blu Edwardian Vanderbilt Hotel, 68-86 Cromwell Road, South Kensington London SW7 5BT
Please Note: Start time is 9.30am with tea and coffee served from 9.00am. Finish time 4.30pm
Research has revealed that a key current challenge for associations is to demonstrate value for money to members. A key question is how do you achieve this?
To help support associations with this extremely important task, this workshop will show you how to do this effectively.
For example, the day will help you develop a clear ‘value statement’. Your value statement expresses the prime reason why they should be a member. It clearly and concisely answers the questions why a prospective member should join and an existing member should renew. It helps you become the natural choice, helps you win over prospective members earlier in the recruitment process, helps you focus and stand out from the competition.
It will also cover:
Where is the real value of membership? (NB: Many of these are currently there, but not yet being promoted by associations – so offer great opportunities!!)
The nine step process for creating and delivering a compelling and attractive value proposition for prospective and existing members, including how to evaluate different value statement options
The key dimensions of a strong membership value proposition
The research that will lead you to understanding the key value you offer for members and uncover hidden value
How to demonstrate your value proposition
How to highlight and communicate value
How to align everyone in the organisation behind delivering this value.
Note: CPD equivalent is 5.5 hours for the seminar.
Who should attend?
Anyone who is tasked with developing, explaining or demonstrating the value of membership to the community or sector, including senior executives and anyone working in membership, marketing, communications/PR, customer service and all other member facing roles.
The Venue
Details here
Radisson Blu Edwardian Kenilworth (4 star)
97 Great Russell Street, London WC1B 3LB
Tel: 020 7666 2322
Web: view hotel
Why Attend?
Understand best practice and the latest get practical tools to help you show value to members
Every delegate will have the opportunity in the workshop sessions to build (or defend) value statements for their own association
Stimulate and focus your association on what is important
Membership development
Network with other membership professionals and share issues, insights and knowledge
Membership development
Discuss value issues, share and exchange ideas at the workshop roundtable sessions – a great opportunity to build your network of contacts with others working in similar roles
The partner for this event is smartimpact, who provide and support CRM systems for membership organisations.
“A brilliant seminar that gave me time to think about what we do.”
“A very useful day.”
“All the seminar was valuable.”
“An excellent day.”
“I found the event really useful and it really made me think. I feel fired up to take what I have learned back to the office.”
Cost & Terms
See the small print
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Cost: £295 plus VAT per delegate
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On receipt of your booking an invoice with confirmation of your booking, course joining instructions and a map are sent to you by post
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All fees must be paid for in advance
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Cancellations must be received 30 days in advance of the seminar date. All fees forfeited thereafter, however substitutions can be made
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It is possible to change date or venue after you have booked, but there is £25 administration fee if the change is made more than 2 weeks before the event and £70 administration fee if made less than two weeks before the event.
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Normally each seminar is limited to 24 places to give delegates the opportunity to explore individual issues.
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Dress is smart casual.
Memberships Organisations that have attended
See the List
- Alexony
- Arts Marketing Association
- Arts Society
- Association for Consultancy & Engineering
- Association for Perioperative Practice
- Association for Project Management
- Association for Project Safety
- Association of University Directors of Estate – AUDE
- Association of Accounting Technicians
- Association of Commonwealth Universities
- Association of Corporate Treasurers
- Association of Professional Staffing Companies
- Association of University Directors of Estate – AUDE
- BCI
- BIGGA
- Booksellers Association
- British Association of Journalists
- British Association of Landscape Industries
- British Chamber of Commerce in Belgium
- British Dental Association
- British Ecological Society
- British Expertise
- British Franchise Association
- British Institute of Facilities Management
- British Institute of Radiology
- British Parking Association
- British Pest Control Association
- British Safety Council
- British Toy & Hobby Association
- British Universities Finance Directors Group
- British Veterinary Association
- BVRLA – British Vehicle Rental and Leasing Association
- Camping and Caravanning Club
- Career Development Institute
- CEDIA
- Ceram
- Chamber of Commerce and Industry Slovenia
- Charity Retail Association
- Chartered Banker Institute
- Chartered Institute for Archaeologists
- Chartered Institute of Arbitrators
- Chartered Institute of Legal Executives
- Chartered Institute of Management Accountants
- Chartered Institute of Payroll Professionals
- Chartered Institute of Personal Development
- Chartered Institute of Purchasing and Supply
- Chartered Institution of Wastes Management
- Chemical Business Association
- CHS Alliance
- CIOL
- CISI
- Clonmel Chamber of Commerce
- Coeliac UK
- Cogent Skills
- College of Chiropractors
- College of Optometrists
- Composites UK
- Co-operatives UK
- Council of Mortgage Lenders
- Countryside Alliance
- Craft Bakers Association
- D&AD
- EAUC
- Emerging Payments Association
- Energy & Utilities Alliance
- Energy Institute
- Engage, the National Association for Gallery Education
- Engineering Equipment & Materials Users Association
- English Association
- Equality Challenge Unit
- ESTRO aisbl
- European Academy of Dermatology and Venereology
- European Foundation Centre
- European Society for Medical Oncology
- European Society of Surgical Oncology
- European Tourism Association
- Faculty of Public Health
- Federation of Communication Services
- Forestry Commission
- Forum of Private Business
- Fostering Network
- Freight Transport Association
- Hampshire & Isle of Wight Wildlife Trust
- Helplines Partnership
- Hertfordshire Care Providers Association
- Historical Association
- Honourable Society of Gray’s Inn
- ICSA – The Governance Institute
- IEMA
- Institute and Faculty of Actuaries
- Institute of Administrative Management
- Institute of Chartered Foresters
- Institute of Credit Management
- Institute of Groundsmanship
- Institute of Leadership & Management
- Institute of Mathematics and its Applications
- Institute of Physics
- Institute of Practioners In Advertising
- Institute of Risk Management
- Institute of The Motor Industry
- Institution of Engineering & Technology
- Institution of Gas Engineers & Managers
- Institution of Lighting Professionals
- Institution of Mechanical Engineers
- Institution of Railway Operators
- Instructus
- Insurance Ireland
- Intensive Care Society
- International Coach Federation
- International Project Finance Association
- International Union of Aerospace Insurers
- International Wool Textile Organisation
- IPSE – The Association of Independent Professionals & The Self Employed
- Irish Association of Pension Funds
- Irish Dental Association
- Irish Nurses & Midwives Organisation
- Irish Pharmacy Union
- IRLA Ltd
- ISBA
- Landlord Accreditation Scotland
- Law Society
- Law Society of Ireland
- LawWorks
- Locality
- London Chamber of Commerce
- Low Carbon Vehicle Partnership
- Magistrates’ Association
- Maritime London
- Minor Metals Trade Association
- Metal Trades Association
- Motor Neurone Disease Association
- Motorsport Industry Association
- National Association for Primary Education
- National Association of Local Councils
- National Childminding Association
- National Day Nurseries Association
- National Farmers’ Union
- National Federation of SubPostmasters
- Nationwide Caterers Association
- NHS Confederation
- Northamptonshire Chamber of Commerce
- NSI Technology
- Nuclear Institute
- Oil & Gas UK
- Operational Research Society
- Physiological Society
- Pony Club
- Racehorse Owners Association
- RCI Europe
- Regional Studies Association
- RenewableUK
- Residential Landlords Association
- Royal Aeronautical Society
- Royal British Legion
- Royal College of Emergency Medicine
- Royal College of GPs
- Royal College of Nursing
- Royal College of Physicians
- Royal College of Physicians of Ireland
- Royal College of Physicians and Surgeons of Glasgow
- Royal College of Surgeons of England
- Royal Pharmaceutical Society
- Royal Photographic Society
- Royal Society of Chemistry
- Royal Statistical Society
- Royal Yachting Association
- RYA
- Scottish & Northern Ireland Plumbing Employers’ Federation
- Scottish Association of Landlords
- Security Institute
- Service Desk Institute
- Shiatsu Society
- Society for General Microbiology
- Society of Dyers & Colourists
- Society of Local Authority Chief Executives
- Society of Occupational Medicine
- Society of Petroleum Engineers
- Spotlight
- techUK
- Thermal Insulation Contractors Association
- UACES
- UCEA
- UK Green Building Council
- UK Oracle User Group
- Vegetarian Society
- Whitehall & Industry Group
- Wildfowl & Wetlands Trust
- World Nuclear Transport Institute
- York Tourism Board
Comments from delegates
See comments
- “This has made me think about simplifying what we offer, using less jargon and focusing more on feeling.”, Gemma Bower , Senior Marketing Adviser , CILEx
- “A good balance between models/frameworks and time for reflection and connection with other attendees.”, Fred Wedgewood, Senior Marketing Executive, CIPD
- “A very enjoyable day.”, Neil Dee, Deputy Manager, Enterprise Policy Engagement, NSI Technology
- “I came away with action points I can apply this week as well as long term plans, and ways to engage the rest of my team.”, Kelley McMenamin, Director of Communications, Irish Association of Pension Funds
- “Sue is an expert in all things membership!”, Jane Galbraith, Head of Membership, ICSA – The Governance Institute
- “Thank you.”, Charlotte Eisenhart, Head of Member Services, NALC – National Association of Local Councils
- “The template for the value proposition was great.”, Maddison Sreeves, Motorsport Industry Association
- “Very engaging and comprehensive references, with fantastic references to the latest research. Lot’s of great models and ideas.”, Judith Holcroft, Head of Communications, Federation of Master Builders
- “The day gave me a lot to take away, think about, implement and review.”, Roger Roberts, Sales Officer, Institute of Mathematics and its Applications
- “The value proposition work was really valuable and Sue’s engagement with the audience is great.”, Sarah Carlin, Content Manager, CILEx
“This was a highly compelling session that provided me with the practical steps I should be implementing to improve our value to members.”, Teodora Axente, Communications & Membership Officer, CILEx - “Looking and wording and the intangible benefits of membership was really useful.”, Tony Whitehead , Fellowship Officer, Institute of Physics
- “Over the last three days, having taken the member recruitment, member retention and communicating value seminars, I would like to thanks you for all the valuable thoughts and insights. I have many ideas about both major changes and tweaks we could make. I would highly recommend you and your seminars. Thank you.”, Louise Tyrrell, Membership Manager, CILEx
- “A great course. This course has given me the strategy and tools to tackle a critical piece of work.”, Cheryl Pick, Project and Engagement Manager, Association of University Directors of Estate – AUDE
- “Great session. I have taken a lot from it that I will implement in my everyday job.”, Joe Brewin, Partnership & Development Account Executive, The IET
- “It was valuable to think about our use of language and bounce ideas of other delegates.”, Dr Alex Holmes, Regional Studies Association
- “The exercises were very thought provoking and helped me identify the common-sense gaps in our engagement strategy.”, Rachael Gordon, Brand & Comms Officer, The Law Society
- “Today I have formulated a plan to involve the membership team in group exercises to help the college Committee value and ultimately retain members. This should be a mandatory for all marketing and membership departments to attend! Many thanks”, Ewan Olivarius, Membership Administration Manager, Royal College of Physicians and Surgeons of Glasgow
- “Very beneficial and so much food for thought. I leave enthused to put my action points into a formal plan.”, Elspeth Boyle, LAS Director, Landlord Accreditation Scotland
- “An excellent and very informative seminar.”, Naadine Aitken, Membership Manager, Energy Institute
- “It was all very helpful and useful to hear about various the retention strategies.”, Sarah Ashmore, Senior Project Manager, World Petroleum Council
- “It was an excellent seminar. I found the session on engagement and the member journey really valuable. Thanks Sue. “, Myriam Lybeer, Membership Manager, ESTRO aisbl
- “Thank you very much Sue. It was all interesting, relevant and fun!”, Karen Glisson, Membership Services Manager, CHS Alliance
- “It was great to get a true understanding of the questions which will uncover what members value most.”, Paul Wilson, Chief Executive, Institute of Translation and Interpreting
- “Good content and thought provoking. It was also a great networking opportunity.”, Libby Willing , Coeliac UK
- “I have lots to think about and lots of action points. The day contained some good content, was well thought out and organised. Thank you Sue.”, Jen Parker Wooding, Membership & Conference Administrator, The English Association
- “The seminar really made me think about what the word membership means and what value we offer our members.” , Membership Executive, Spotlight
- “Thank you very much for the day – the group exercises were particularly useful and helpful.”, Pawel Zdan, New Member Advisor, The Chartered Quality Institute
- “Another great day with Sue. I have some really good actions to take away and implement which I am sure will give use increased satisfaction and new members.”, Sarah Byrne, Director, Mosaic Events
- “So useful and interesting… made me think out of the box and reassess how I approach value.”, Sue Gunn, Director of Membership Support, Resolution
- “The day was full of sound background and strategy as well as easy to use tools and ideas that I can implement. Thank you!”, Vera Borsboom, Development Manager, Euclid Network
- “A great day. I now feel more confident portraying the value of membership to our members.”, Charlie Dolan, Membership Coordinator, HFMA
- “It was valuable to think about what we do and how we can show value to members in a different way.”, Mia Lockner, Communications Manager, World Confederation for Physical Therapy (WCPT)
- “The seminar made me think about the benefits that we offer and realise that we don’t even think about the intangible benefits of membership”, Phillippa Chinery, Communications Administrator, ENT UK