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Recruiting & Retaining Members Using the Telephone

Sue Froggatt Training & Consultancy

Learn fundamental selling skills that will help you massively increase your conversion rates, generating and retaining income for your membership organisation.

On this seminar you will learn:

Identify the outcomes you want

Make telephone calls more effective

Structure your calls and conversations

Ask the right questions

Find out how attitude and belief affect results

Understand how features become benefits

Deal with concerns

Give preparation the focus it deserves

Gain commitment

Who is the course for?

The course is a must for all associations who have membership development or customer service teams that would like to learn, refresh or improve their selling skills including

Membership development managers

Membership development teams

Member/Customer service managers

Member/Customer service teams

Association employees who have conversations with members

Association employees who handle enquiries.

Carol Cole

Carol had a successful career at executive and director level in the commercial business world and for the last ten years has also developed expertise in management consultancy. She has been involved in several projects to help organisations understand and develop their sales and marketing activity.

Carol has built up, trained and led highly successful sales teams and now, with her knowledge and experience of working with membership associations, is exceptionally well qualified to lead this course.

“Thank you, this was a very informative day”
Janet Eady
C.I.L.T UK
” Good day. Went fast! Clear and supportive trainer. Engaged well. Thank you!” 
Jo Rathkey
Campden BRI
“Carol was brilliant”
Nicola Rylett
Society for Endocrinology
“Thanks! Megan’s experience with Carol was extremely positive” 
Chris Pateman
Membership Officer, Quilters’ Guild
“Thank you for a very useful session. It has really made me think about our customers’ perspective” 
Claire
C.I.L.T. UK

Need an in-house seminar? Get in touch today.

Contact

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    14th March 2023
  • Member Retention: Strategies & Tactics
    15th March 2023
  • Communicating the Value of Membership
    16th March 2023
  • Managing the Membership Experience
    17th March 2023

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

Book a Seminar
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  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
    • In-House Seminars
      • In-house delivery of courses
      • Developing Your Strategic Plan
      • Member Research Fundamentals
      • Future Trends Affecting Membership Associations
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
Sue Froggatt Consultancy
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