Recruiting & Retaining Members Using the Telephone
Sue Froggatt Training & Consultancy
On this seminar you will learn:
Identify the outcomes you want
Make telephone calls more effective
Structure your calls and conversations
Ask the right questions
Find out how attitude and belief affect results
Understand how features become benefits
Deal with concerns
Give preparation the focus it deserves
Gain commitment
Who is the course for?
The course is a must for all associations who have membership development or customer service teams that would like to learn, refresh or improve their selling skills including
Membership development managers
Membership development teams
Member/Customer service managers
Member/Customer service teams
Association employees who have conversations with members
Association employees who handle enquiries.
Carol Cole
Carol had a successful career at executive and director level in the commercial business world and for the last ten years has also developed expertise in management consultancy. She has been involved in several projects to help organisations understand and develop their sales and marketing activity.
Carol has built up, trained and led highly successful sales teams and now, with her knowledge and experience of working with membership associations, is exceptionally well qualified to lead this course.
“Thank you, this was a very informative day”
” Good day. Went fast! Clear and supportive trainer. Engaged well. Thank you!”
“Carol was brilliant”
“Thanks! Megan’s experience with Carol was extremely positive”
“Thank you for a very useful session. It has really made me think about our customers’ perspective”