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Recruiting & Retaining Members Using the Telephone

Sue Froggatt Training & Consultancy

Learn fundamental selling skills that will help you massively increase your conversion rates, generating and retaining income for your membership organisation.

On this seminar you will learn:

Identify the outcomes you want

Make telephone calls more effective

Structure your calls and conversations

Ask the right questions

Find out how attitude and belief affect results

Understand how features become benefits

Deal with concerns

Give preparation the focus it deserves

Gain commitment

Who is the course for?

The course is a must for all associations who have membership development or customer service teams that would like to learn, refresh or improve their selling skills including

Membership development managers

Membership development teams

Member/Customer service managers

Member/Customer service teams

Association employees who have conversations with members

Association employees who handle enquiries.

Seminar sponsored by smartimpact, providing and supporting CRM systems for membership organisations.

Carol Cole

Carol had a successful career at executive and director level in the commercial business world and for the last ten years has also developed expertise in management consultancy. She has been involved in several projects to help organisations understand and develop their sales and marketing activity.

Carol has built up, trained and led highly successful sales teams and now, with her knowledge and experience of working with membership associations, is exceptionally well qualified to lead this course.

“Thank you, this was a very informative day”
Janet Eady
C.I.L.T UK
” Good day. Went fast! Clear and supportive trainer. Engaged well. Thank you!” 
Jo Rathkey
Campden BRI
“Carol was brilliant”
Nicola Rylett
Society for Endocrinology
“Thanks! Megan’s experience with Carol was extremely positive” 
Chris Pateman
Membership Officer, Quilters’ Guild
“Thank you for a very useful session. It has really made me think about our customers’ perspective” 
Claire
C.I.L.T. UK

Need an in-house seminar? Get in touch today.

Contact

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    16th March 2021
  • Member Retention: Strategies & Tactics
    17th March 2021
  • Communicating the Value of Membership
    18th March 2021
  • Managing the Membership Experience
    23rd March 2021
  • Developing Your Strategic Plan
    24th March 2021
  • Future Trends Affecting Membership Organisations
    25th March 2021

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

Book a Seminar
Copyright 2016 Sue Froggatt Training & Consulting | All Rights Reserved | Privacy Policy | Cookie Policy | epilo
  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
      • Developing Your Strategic Plan
      • Future Trends Affecting Membership Associations
    • In-House Seminars
      • In-house delivery of courses
      • Member Research Fundamentals
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
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