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Member satisfaction research

Sue Froggatt Training & Consultancy
Back

CHASE 2007 Presentation – Member Satisfaction Research

Practical Tips on How to Get Quick Wins

Click to view or download

  • Full Presentation – in pdf format  [ Text only ]
  • 95% Confidence Limits –  in MS Word format

NB: Sue’s Personal Favourite Slide Reference from the Presentation is Share a Resource (ASAE)

All Presentation References

Web sites

  • Survey Monkey: E-Survey Tool
  • Association for Coaching (Feedback email)
  • Trend Watching.com (We want your input)
  • Amazon (Ratings for publications)
  • Market Research Portal
  • Market Research Societies
  • Share a Resource (ASAE)

Publications

  • The Good Membership Guide by Stephen Iliffe – National Council for Voluntary Organisations – 0800 2798 798
  • Conducting Market & Industry Research in Associations – A background kit from the ASAE web site at: https://www.asaecenter.org/
  • Policies and Procedures in Association Management – ASAE – 7 Volume Set – https://www.asaecenter.org/
  • Embracing the Future by Rhea Blanken and Allen Liff (1999) – An action guide full of exercises – ASAE publication ISBN 9 780880 341516

Recommendations from Other Associations

1. E-Surveys: What do they recommend?

  • Survey Monkey – Comments: Recommended by several; Can link from your web site directly to the questionnaire.
  • Acrobat Professional – Version 7: Comments: Respondents can’t print a copy of their responses (hope to add to next edition); Can export responses to MS Excel and SPSS tool.
  • Opinio – Comments: Can export data and will produce reports
  • Question Tool
  • Used Associa (Association Management Company to conduct)
  • Used in-house web expertise to create (i.e. asked their Web Master)

2. Resources Willing To Share

Surveys

  • Member Skills Survey from the Royal Town Planning Institute – www.rtpi.org.uk

Membership Application Forms

  • Application for Student Membership for the Royal Town Planning Institute – www.rtpi.org.uk
  • Application to Join the Scottish Council for Voluntary Organisations & Booklet – www.scvo.org.uk

Surveys

  • Customer Satisfaction Questionnaire from the Black Development Agency – www.blackdeva.org.uk

Research Findings Publications

  • Black Development Agency: Patterns & Potential in Black & Minority Ethnic Volunteering by Anita Kamat – ISBN 0 901974 32 4 –www.blackdeva.org.uk

Membership Application Forms

  • Application to Become A Member of the Gloucester Centre for Voluntary Services from – www.gloucestercvs.org.uk
  • Application to Join the National Osteoporosis Society: Form Incorporated into Booklet & Form Only – www.nos.org.uk
  • Application to Join the Black Development Agency – www.blackdeva.org.uk
  • Application to Become a Professional Member of the Epilepsy Action & Professional Membership Booklet (also Volunteer Membership Booklet) – www.epilepsy.org.uk
  • Application to Join the Parkinson’s Disease Society & Introduction Booklet – www.parkinsons.org.uk
  • Application to Join SENSE – www.sense.org.uk
  • Application to Join the Care Co-ordination Network UK – www.ccnuk.org.uk

Other

  • Conference Invitation: LINK Centre for Deafened People – www.linkdp.org
  • Membership Renewals: Parkinson’s Disease Society – www.parkinsons.org.uk
  • Publications & Order Form: The National Osteoporosis Society – www.nos.org.uk
Back to Member Research

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    14th March 2023
  • Member Retention: Strategies & Tactics
    15th March 2023
  • Communicating the Value of Membership
    16th March 2023
  • Managing the Membership Experience
    17th March 2023

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

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  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
    • In-House Seminars
      • In-house delivery of courses
      • Developing Your Strategic Plan
      • Member Research Fundamentals
      • Future Trends Affecting Membership Associations
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
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