Member satisfaction research
Sue Froggatt Training & Consultancy
Practical Tips on How to Get Quick Wins
Click to view or download
- Full Presentation – in pdf format [ Text only ]
- 95% Confidence Limits – in MS Word format
NB: Sue’s Personal Favourite Slide Reference from the Presentation is Share a Resource (ASAE)
All Presentation References
Web sites
- Survey Monkey: E-Survey Tool
- Association for Coaching (Feedback email)
- Trend Watching.com (We want your input)
- Amazon (Ratings for publications)
- Market Research Portal
- Market Research Societies
- Share a Resource (ASAE)
Publications
- The Good Membership Guide by Stephen Iliffe – National Council for Voluntary Organisations – 0800 2798 798
- Conducting Market & Industry Research in Associations – A background kit from the ASAE web site at: https://www.asaecenter.org/
- Policies and Procedures in Association Management – ASAE – 7 Volume Set – https://www.asaecenter.org/
- Embracing the Future by Rhea Blanken and Allen Liff (1999) – An action guide full of exercises – ASAE publication ISBN 9 780880 341516
Recommendations from Other Associations
1. E-Surveys: What do they recommend?
- Survey Monkey – Comments: Recommended by several; Can link from your web site directly to the questionnaire.
- Acrobat Professional – Version 7: Comments: Respondents can’t print a copy of their responses (hope to add to next edition); Can export responses to MS Excel and SPSS tool.
- Opinio – Comments: Can export data and will produce reports
- Question Tool
- Used Associa (Association Management Company to conduct)
- Used in-house web expertise to create (i.e. asked their Web Master)
2. Resources Willing To Share
Surveys
Membership Application Forms
Surveys
- Customer Satisfaction Questionnaire from the Black Development Agency – www.blackdeva.org.uk
Research Findings Publications
- Black Development Agency: Patterns & Potential in Black & Minority Ethnic Volunteering by Anita Kamat – ISBN 0 901974 32 4 –www.blackdeva.org.uk
Membership Application Forms
- Application to Become A Member of the Gloucester Centre for Voluntary Services from – www.gloucestercvs.org.uk
- Application to Join the National Osteoporosis Society: Form Incorporated into Booklet & Form Only – www.nos.org.uk
- Application to Join the Black Development Agency – www.blackdeva.org.uk
- Application to Become a Professional Member of the Epilepsy Action & Professional Membership Booklet (also Volunteer Membership Booklet) – www.epilepsy.org.uk
- Application to Join the Parkinson’s Disease Society & Introduction Booklet – www.parkinsons.org.uk
- Application to Join SENSE – www.sense.org.uk
- Application to Join the Care Co-ordination Network UK – www.ccnuk.org.uk
Other
- Conference Invitation: LINK Centre for Deafened People – www.linkdp.org
- Membership Renewals: Parkinson’s Disease Society – www.parkinsons.org.uk
- Publications & Order Form: The National Osteoporosis Society – www.nos.org.uk