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New Member Survey

Sue Froggatt Training & Consultancy
Back

Below is a template that you can customise and send to new members. Spaces are left for you to mailmerge in the appropriate details.

Dear ???

It has been ‘x’ months now since you joined the association.

We like to check that you are happy with what you have received and used so far and would be grateful if you could take a few minutes to answer the questions below and fax it to us or return it in the enclosed reply paid envelope.

We look forward to receiving your comments.

Kind regards

 

Membership Manager

PS: We always reward the best suggestion every month of how we can better meet your needs with a £x coupon for money off books or seminars – so don’t forget to answer question 4!

———————————————————————————————————————————-

1.   Have you received the following information that we have sent to you?

Welcome pack………………..[  ] Yes    [  ] No

Membership card……………[  ] Yes    [  ] No

Newsletter……………………….[  ] Yes    [  ] No

Seminar catalogue………….[  ] Yes    [  ] No

Continue to list other information you have sent…

2.  Which products and services have you used and how useful were they to you:

Local branch meetings……[  ] Yes – Comment……………………………… [  ] Not used

Training & seminars….……[  ] Yes – Comment……………………………… [  ] Not used

Conferences………………..[  ] Yes – Comment……………………………… [  ] Not used

Publications………..….……[  ] Yes – Comment……………………………… [  ] Not used

Library services……………[  ] Yes – Comment……………………………… [  ] Not used

Continue to list other products and services you offer…

NB: Please continue any detailed comments below/overleaf.

3.  Do you have any questions about your membership, benefits or the association?

…………………………………………………………………………………………………………

4.   Do you have any suggestions how we can better meet your needs or the needs of other new members?

…………………………………………………………………………………………………………………

5.   Are you pleased with your membership so far?

[  ] Yes          [  ]  No         [  ] Other…………………………………………………………

6.  How likely is it that you will continue with your membership?

[  ] Likely             [  ] Not likely because………………………………………………………..

—————————————————————————————

The contact details we have for you on are database are:

Name:                                                   Organisation:

Address:                                               Telephone:

Fax:                                                      Email:

Membership Number:                              Other:

We would be grateful if you could let us know if any need amending

Thank you for taking the time to let us have your feedback.

—————————————————————————————

Please faxback to ????? or return this form in the reply paid envelope.

Back to Member Research

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    14th March 2023
  • Member Retention: Strategies & Tactics
    15th March 2023
  • Communicating the Value of Membership
    16th March 2023
  • Managing the Membership Experience
    17th March 2023

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

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  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
    • In-House Seminars
      • In-house delivery of courses
      • Developing Your Strategic Plan
      • Member Research Fundamentals
      • Future Trends Affecting Membership Associations
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
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