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Membership Manager

Sue Froggatt Training & Consultancy
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Person specification & job description: Membership Manager

Person Specification

 Knowledge, skills and abilities:

  • A good knowledge of marketing, management, administration, planning, budgeting, finance, market research and member relationship management skills and techniques
  • Able to establish and maintain effective working relationships with other departments, members and suppliers
  • Strong project management and organizational skill
  • Good written and oral communication skills
  • IT literate: Familiar with using word processing, databases, spreadsheets, project management software and web applications including email, e-marketing, s-surveys, e-discussion groups, etc.

Relevant Experience

  • At least three years marketing experience, preferably with a membership organization
  • Junior-level supervision

Education

  • A graduate with a business or marketing degree

Disposition

  • A professional manner and attitude
  • Able to remain calm under pressure
  • Able to adapt to change

Other

  • Able to travel
  • Hold a valid driving license
  • Able to attend events and other off-site functions (estimated overnight travel will be a minimum of ‘x’ nights per annum)

Job Description

  • To implement the membership development plan, manage departmental resources and set workflow priorities
  • To hold regular departmental progress meetings and circulate progress reports on activity against targets e.g. growth projections, campaign effectiveness, response timescales for membership inquiries, etc.
  • To anticipate problems and adjust the allocation of resources accordingly
  • To contribute to the membership development plan and review with the Membership Director all departmental activity including:
  • Member recruitment and retention campaigns
  • To interpret membership recruitment and retention statistics and review member research and make recommendations
  • The sale and delivery of association services to non-members
  • General marketing activity
  • Polices and procedures
  • Other activity, including affinity and sponsorship schemes
  • To offer ideas for improvement or change in all operational areas
  • To manage member communications including responding to member queries and the production and inventory of membership and marketing material e.g. letters, newsletters, e-bulletins and brochures
  • To manage member events
  • To manage member market research
  • To manage member recognition programmes
  • To assist in PR activity including the publication of press releases
  • To maintain accurate membership records and marketing databases
  • To manage affiliate activity and relationships with external suppliers
  • To authorize purchase orders and re-imbursements up to the value of £x
  • To maintain budgetary control for projects
  • To manage operational staff and promote team building
  • To conduct staff appraisals
  • To remain current with Association policies and procedures
  • To perform ad hoc duties as required

Other

Other complimentary templates available are:

  • Membership Director
  • Membership Co-ordinator

If you would like to have a template commissioned for a particular role in your organisation, please email details of the role.

Key Success Areas

  • Maintain a high level of member satisfaction with incoming and outgoing  communications
  • Maintain accurate membership records and marketing databases
  • Effective daily allocation of department resources
  • Maintain a high level of departmental motivation.

Other complimentary templates available:

  • Membership Manager
  • Membership Co-ordinator

If you would like to have a template commissioned for a particular role in your organisation, please email details of the role

Back to Membership Job Descriptions

CONTACT

0870 747 9185
sue@suefroggatt.com

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NEXT EVENTS

  • Member Recruitment: Strategies & Tactics
    14th March 2023
  • Member Retention: Strategies & Tactics
    15th March 2023
  • Communicating the Value of Membership
    16th March 2023
  • Managing the Membership Experience
    17th March 2023

KEY SERVICES

  • Facilitation
  • Mystery Shopping Service
  • Professional Speaking
  • Research & Consultancy
  • Sponsorship Asset Analysis
  • The CleaView Membership Planning Tool

 

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  • Home
  • Seminars
    • One Day Public Seminars
      • Member Recruitment Strategies & Techniques
      • Member Retention Strategies & Techniques
      • Communicating the Value of Membership
      • Managing The Membership Experience
    • In-House Seminars
      • In-house delivery of courses
      • Developing Your Strategic Plan
      • Member Research Fundamentals
      • Future Trends Affecting Membership Associations
      • Recruiting & Retaining Members Using the Telephone
      • How to Get Your Members Engaged & Volunteering
      • Sponsorship Fundamentals
      • Strategic Sponsorship Development
  • BOOK A SEMINAR
  • Resources
    • Books
    • Planning
    • Benchmarking
    • Competitive Strategies
    • Member Recruitment
    • Member Retention
    • Member Volunteer Management
    • Member Research
    • Segmentation
    • Member Journey Mapping
    • Strategic Alliances & Partnerships
    • Membership Job Descriptions
    • Miscellaneous
  • Services
    • Facilitation
    • Mystery Shopping Service
    • Professional Speaking
    • Research & Consultancy
    • Sponsorship Asset Analysis
    • The CleaView Membership Planning Tool
  • About
    • Contact
  • Store
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